FAQ's

1. What is an abaya?

An abaya is a traditional, loose-fitting garment worn by women, typically in Middle Eastern and Muslim-majority countries. It is designed to cover the body and is often worn over regular clothing. Our abayas are available in various styles, colors, and fabrics to suit different preferences and occasions.

2. What makes your abayas unique?

Our abayas are designed with a focus on quality, style, and comfort. We source premium fabrics and pay close attention to detail, ensuring that each abaya is not only beautiful but also durable and comfortable to wear. Our designs blend tradition with contemporary fashion, offering something for every taste.

3. What sizes do your abayas come in?

We offer a wide range of sizes from 52-58 for now. Each product page includes a detailed size chart to help you choose the best fit. If you're unsure, feel free to contact our customer service for assistance.

4. How do I care for my abaya?

For the best results, we recommend hand washing your abaya in cold water. Always use a mild detergent and avoid bleach. Hang the abaya to dry.

5. How can I place an order?

Simply browse our collection, select your desired abaya, choose your size, and click "Add to Cart." Once you've finished shopping, click the cart icon and proceed to checkout. You’ll need to enter your shipping and payment details to complete your order.

6. Do you ship Europewide?

Yes, we ship Eurowide. Shipping costs and delivery times will vary depending on your location. During checkout, you’ll be able to see the shipping options and costs for your country.

7. How long will it take to receive my order?

Orders are typically processed within [2-5 business days] In Sweden and [5-7days] in Europe. Delivery times depend on your location and the shipping method chosen at checkout. You’ll receive a confirmation email with tracking information once your order has shipped.

8. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your abaya, we offer returns and exchanges within [14 days] of receiving your order. Items must be unworn, unwashed, no make up, no perfume, no hair and in their original condition. Please visit our Returns & Exchanges page for more details.

9. Can I track my order?

Yes, if it's available. Once your order has shipped, we’ll send you a tracking number via email. You can use this number to track your package on our website or the carrier's website.

10. Do you offer discounts or promotions?

We occasionally offer discounts and promotions to our customers. To stay updated, sign up for our newsletter and follow us on social media.

11. How can I contact customer service?

You can reach our customer service team via email at [Info.nooralanna@gmail.com]. We’re here to help with any questions or concerns.

12. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that if the order has already been processed, we may not be able to make changes.

13. How do I know if an item is in stock?

All available sizes and colors will be listed on the product page. If a size or color is out of stock, it will be marked as unavailable. You can sign up to be notified when an out-of-stock item becomes available again.

14. How do I use a discount code?

If you have a discount code, you can apply it at checkout. Enter the code in the designated field and click "Apply." The discount will be reflected in your order total. Please note that only one discount code can be used per order.

15. Can I make changes to my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We’ll do our best to update your order before it ships, but if it has already been processed, we may not be able to make changes.

16. Do you collaborate with influencers or bloggers?

We’re always excited to collaborate with influencers and bloggers who share our passion for fashion and modest wear. If you’re interested in collaborating, please reach out to us with your media kit and social media handles.

17. Can I return an abaya if it was on sale?

Our return policy applies to both regular and sale items. However, some sale items may be final sale, meaning they cannot be returned or exchanged. Please check the product description or our return policy page for details on specific items.